Payment Associate, CTP
Job Overview
The payment associate is responsible for processing investigator grant payments and providing best-in-class customer service to Global Payment Services team in support of domestic and international study payments.
Essential Functions
- Responsible for payment file reconciliations in a growing and diverse multi bank model ensuring all trackers are completed appropriately and within standard processing & control guidelines.
- The role serves as the secondary point of customer service contact for the Payments Services on payment inquiries.
- Troubleshoot system issues with our internal IT and banking partners
- Process investigators grant payments and deliver these payments to domestic and international research sites.
- Investigate and research payment returns and outstanding checks
- Assist with the Payment Supervisor items SOC 1 Control and oversee the monthly Outstanding Check SOC 1 Control
- Assist in completion of necessary journal entries for the Accounting Dept. on a timely basis for approval by the Payment Manager
- Case management for financial operation inquiries - different ticketing platforms
- Provide payment and technical process support to internal business units
- Cancel/Reissue payments, credit memos, manual transactions, incoming funds entries, transfer of funds.
- Other duties as assigned Qualifications
Qualifications
- High School Diploma or equivalent required
- Bachelor's degree in Accounting, Finance or Business Administration preferred
- Minimum 1-2 years of accounts payable/accounts receivable experience
- Experience using SAP-Business One or similar ERP system required
- Strong Microsoft Office skill
- Advance Excel skills preferred
- Knowledge of foreign currency
- Strong interpersonal communication skills are a must
- Knowledge of clinical trial process a plus
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com